Frequently Asked Questions (FAQ)
1. What are your shipping options and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website.
3. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please note that items must be unused and in their original packaging.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. You can check if we ship to your country during the checkout process.
5. How can I contact customer support?
You can reach our customer support team via email or by phone . Our support hours are Monday through Friday, 9:00 AM to 5:00 PM EST.
6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.
7. Can I modify or cancel my order after it has been placed?
Once an order has been placed, it enters processing immediately to ensure prompt delivery. Therefore, modifications or cancellations may not be possible. Please contact our customer support team as soon as possible if you need assistance with your order.
8. Are your products environmentally friendly or sustainable?
We strive to offer products that are environmentally friendly and sustainable whenever possible. Look for products labeled as eco-friendly or sustainable in our shop.
9. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process.
10. Are there any discounts or promotions available?
We occasionally offer discounts and promotions to our customers. Be sure to sign up for our newsletter to stay updated on the latest deals and offers.
